This position develops, manages and articulates Disaster Recovery/High Availability (DR/HA) solutions based on a client’s strategic business and technical requirements for the Managed Availability Services (MAS) offering. The MAS offering includes EMC taking direct responsibility to plan, build and manage a client’s IT DR/HA program over a three to five year term. This position is responsible for working closely with the MAS Program Manager (MAS PM) to define project deliverables and work with the multiple business units across the client’s organization to ensure all activities and deliverables are performed to the client’s satisfaction.

PRINCIPAL DUTIES AND RESPONSIBILITIES

•           Contributes to the development of client DR/HA strategies, policies and best practices through participation in up front consulting work and planning and design meetings.

•           Participates in client change management and IT planning activities, document and apply changes that affect the DR/HA program scope. If the changes alter the scope, prepare the change cost/benefit document for review with the MAS PM.

•           Develops and maintains DR/HA plans including ensuring the client's operating procedures are fully cross-referenced in those plans. Utilizes DR/HA planning software as needed to support these activities.

•           Develops and distributes the monthly status reports and contributes necessary content to the quarterly senior client briefings.

•           Develops the detailed test objectives and plans, participates in all tests and documents test results. Coordinates and drives action and issue tracking through to completion.

•           Periodically reviews and updates the detailed design document to ensure the DR/HA solution specifications remain current; validates updates with the MAS PM and client and technical leads.

•           Conducts (minimum annually) a comprehensive review of new research, best practices and methodology and tool updates, leveraging EMC's knowledge base as well as external sources. Documents recommended improvements to the client's program based on the findings; provides high level cost and benefits to support the recommendations.

•           Adheres to proper Escalation and Change Control procedures. Prepares, maintains and submits activity/progress reports and time recording/management reports in accordance with published procedures.

•           Maintains awareness of existing or potential client software/hardware situations. Proactively alerts MAS PM of potential problems based upon in depth knowledge of clients application and DR/HA environment. Stays current on technical specifications for hardware/software requirements of EMC and industry products through professional associations, trade journals, networking, and associated training and seminars.

•           Performs all EMC internal reporting and information-sharing as required by management; as appropriate participate in EMC account planning and review sessions.

•           Develops and cultivates strong customer relationships ensuring a "Customers for Life" relationship.

SKILLS

•           Customer focus and relationship management skills, strong interpersonal skills

•           Strong technical, organizational and leadership skills for DR/HA technologies

•           Excellent verbal and written communications skills, ability to write for both technical and senior manager levels

•           Strong results orientation with attention to detail and quality of deliverables

•           Program and project management skills, PMI certification a plus

•           Experience with development of enterprise level DR/HA test plans

EDUCATION REQUIRED: Bachelors (Business/Computer Science), Masters a plus

EXPERIENCE REQUIRED: 3-6 years total, at least half with exposure to DR/HA programs